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How to Measure, Benchmark and Improve your Warehouse
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How to Slot your Warehouse
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SNS Elite Plan
Keeping Things Moving
Elite Support Plan
SNS’ Elite Support Plan includes everything contained within the Standard and Premium Support Plans in addition to a full server and database management service, access to SNS’ public training course and more.
ACCESS TO TRAINING
Your team can attend selected SNS training courses free of charge.
ANNUAL ASSESSMENT
On an annual basis, a dedicated SNS consultant will assess your current operations and validate processes and system modules.
DATABASE ARCHIVING SERVICES
To ensure your system is always running
at maximum efficiency, we will maintain
your database throughout the year with:
Scheduled archiving to purge
transactional data
Resizing and shrinking of database
files
Re-indexing and statistics update for
tables
LIVE SYSTEM MONITORING
Installed on your servers to monitor your
database engine, your application server,
and other modules that are in use at your
premises, the solution will immediately
alert you and our support team on
potential system performance issues,
thus optimising system availability.
SERVER MANAGEMENT SERVICE
Monitor, report, and respond to conditions that impact operations normal including:
Monitoring and maintenance of system
and integration databases
Execution of health checks related to
data consistency in the system
Monitoring of application logs and
supporting components services
Recommending and implementing
high availability and disaster recovery
plan for your system
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Other Support Services
Standard Support Plan
Receive support for all incidents, five days a week during your local working hours.
Premium Support Plan
Provides all of the benefits included in the Standard Support Plan, but with additional features
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