News | May 23, 2023

First Supply Selects SNS and Infor WMS

After conducting a thorough request for proposal (RFP) and supplier assessment process, First Supply selected the Infor WMS solution and contracted SNS to implement the system.

First Supply Selects SNS and Infor WMS

USA, MAY 2023 - First Supply, a leading distributor of plumbing, heating, cooling, and industrial supplies, is proactively redesigning its entire supply chain to prepare for future business growth, satisfy customer demands, and stay ahead of the competition. The company is exploring opportunities for automation to enhance efficiency and effectiveness in its operations.

To achieve these objectives, First Supply recognized the need to select the most appropriate and advanced warehouse management system (WMS) for their substantial number of stock-keeping units (SKUs) and to boost productivity across the supply chain. After conducting a thorough request for proposal (RFP) and supplier assessment process, First Supply selected the Infor WMS solution and contracted SNS to implement the system.
“We are so grateful for our partnership with SNS.  They have given us great confidence that our new Warehouse Management System will be transformational in First Supply’s ability to service our customers at the highest level.  While our focus is on future process reengineering, we are also working together to ensure our systems migration is seamless.  It is our highest priority to ensure our customers experience elevated and improved service through all stages of this process”, stated Scott Boehlke Chief Operating Officer at First Supply.

“As the demands from our business evolve, it is imperative we continue to improve the way we interact with our vendor partners, handle the product we supply, and uncover operational efficiencies, which will in turn, return the best possible customer experience. SNS is at the leading edge to help us identify and implement strategies that will maximize productivity and I couldn’t be more excited to see the gains made in the future”, said Seth DePuy Chief Strategy Officer at First Supply.

“From the first introductory call and the initial interactions with SNS’ team, it was clear to us that SNS would be the right service provider to partner with”, said Michael OBrien IT Director at First Supply. “SNS showed a very early commitment to First Supply as a client by visiting our facilities, meeting with our extended team, and also reviewing and commenting on our proposed supply chain redesign, all prior to us contracting with them for the WMS implementation. Their extensive understanding of warehousing solutions, operations, and IT systems has given us the needed comfort level to proceed with their consultants.“
The partnership between First Supply and SNS has expanded beyond the implementation of the Infor WMS solution to include the redesign of their supply chain. The SNS team identified opportunities for cost savings and process flow optimization, providing valuable input to ensure maximum efficiency gains. The Infor WMS multi-tenant will be fully integrated with First Supply's future solutions, directing the flow of goods from inbound to outbound and providing higher inventory accuracy, reduced labor costs, and real-time visibility of overall operations.

The Infor WMS solution is a best-of-breed platform that offers First Supply the opportunity to improve its supply chain operations and continue delivering exceptional service to its customers. “Working with First Supply’s team has been a great experience so far,” said Wadih Assouad Business Manager of North America at SNS. “The team is eager to embark on this supply chain revamp journey and is providing us with all the support needed for us to complete our analysis. We are excited to accompany them on this long journey and are confident that this partnership will prove beneficial for both.”

About First Supply

First Supply has a rich history of service to the building community and is recognized nationally as a leader in the industry. Originally incorporated in 1897 as a family-owned supplier of pumps and windmills, First Supply, now into its fifth generation of Poehling family ownership, has evolved into a single-source supplier that most Midwestern contractors rely on for plumbing, HVAC, municipal, waterworks, well & septic, builder PVF, and industrial supplies. With a focus on maintaining the best support staff and the most reliable products, the company's mission is to provide customers with quality products and services in a timely, accurate, and cost-effective manner. They achieve this, with an unmatched coverage of the Upper Midwest, by providing creative solutions to customer needs, employing skilled and motivated staff, committing to continuous improvement, and developing strong supplier relationships.

About SNS

SNS is a leading provider of supply chain services with customers and partners across the globe. With offices in New York, Dubai, Paris, Lyon, Melbourne, Singapore, Riyadh and Beirut, SNS offers a wide range of services and is recognized in the market by its proven track record of successful projects.
SNS services range from consulting and training to solution development, implementation, systems integration and support. These services are delivered by an expert team of operational and technical consultants, highly knowledgeable in the supply chain and logistics domain.
For inquiries, email:
[email protected]

About Infor

Infor is a global leader in business cloud software specialized by industry. Providing mission-critical enterprise applications to 67,000 customers in more than 175 countries, Infor software is designed to deliver more value and less risk, with more sustainable operational advantages. We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit

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